Hiyerarşik Regresyon Modeliyle Duygusal Emek ve Örgütsel Özdeşleşmenin İşten AyrılmaNiyeti Üzerindeki Etkisi

Abstract

Abstact: Aim: Emotional labor, organizational identification, and intention to quit employees in the airways of the two main competing business models of the aviation industry, Low Cost Airlines (LCC) and Full Service Airlines (Full Service Carrier-FSC) were analyzed comparatively. Method: Socio-demographic information form, organizational identification scale, emotional labor scale and intention to quit scale were used in the study. In this cross-sectional study, 350 cockpit and cabin employees participated in the survey and analyzed their data. Confirmatory factor analyzes, validity reliability analyzes, correlation and regression analyzes were performed for the scales used in the study. Results: Significant relationships were found between employees' emotional labor, intention to quit and organizational identification. According to the results of the research, both Full Cost Airline, Low Cost Airline and Surface Acting (SA) of all employees were positively oriented, Organizational Identification (OI) variable was negative (β = -. 509; p). <0.05). Surface Acting (SA) and Organizational Identification (OI) variables were found to be significant (ΔR2).