A research on the relationship between top managers’ intelligence and their ideas about business process reengineering: consideration of emotionality and spirituality

Abstract

With its dramatic boosts to effectiveness and efficiency, Business Process Reengineering (BPR) is a crucial tool for business success, thus countless businesses in various industriesare inspired to get its benefits. Though these benefits are heavily related to technical matters such as cost, speed and quality; there is also a human side associated with BPR. This study is interested in an odd dimension of this human side: top managers’ emotional and spiritual intelligence. More precisely, top managers’ emotional and spiritual intelligences are believed to be related with their ideas about the targets and critical success factors of BPR. This study not only scrutinizes this belief, but also fills in a great gap as the literature does not offer a similar research. The operationalization stage of the study includes data from top managers of businesses in İkitelli Organized Industrial Zone (OIZ) and the findings clearly point out that top managers’ spiritual intelligence is strongly and positively related with their ideas about BPR whereas there is no connection between their emotional capabilities and their mentioned ideas.