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Toplam kayıt 112, listelenen: 111-112
The effect of service recovery on socially distant third-party customers
(Emerald Publishing, 2024)
Purpose: Service failures usually occur in front of third-party customers. Third-party customers react emotionally and behaviorally to service failure and recovery efforts aimed at focal customers. However, there is a gap ...
Digital natives of the labor market
(Frontiers Media SA, 2024)
Introduction Today's labor market is comprised of different generations and in the near future, the majority of it will consist of Generation Z. In this respect, it is of great importance to know the perspective of Generation ...